ONLINE CARD PAYMENTS
Visa, Master, and American Express Card payments are processed through an online payment gateway system. You need not worry about your card information falling into the wrong hands because your bank will authorize the card transaction directly without any information passing through us. In approximately 25-30 seconds (depending on your internet connection) your bank will issue, using the online payment gateway, an authorization code and confirmation of completion of transaction.
Transacting online with a credit/debit card at the website is even safer than using a credit card at a restaurant because we do not retain your credit card information. You can be assured that Indevia offers you the highest standards of security currently available on the internet so as to ensure that your shopping experience is private, safe, and secure.
If the payment on the credit card is declined for some reason, alternate payment instructions must be received by Indevia 72 hours prior to the time of departure; otherwise, the order is liable to be canceled.
TRANSACTION CONFIRMATION
You should not take any action based on information on the website until you have received a confirmation of your transaction. In case of confirmations to be received by email, if you do not receive a confirmation of your purchase/transaction within the stipulated time period, first look into your “spam” or “junk” folder to verify that it has not been misdirected, and if still not found, please contact our team.
DELIVERY OF PRODUCTS/SERVICES
What is an e-ticket?
An e-ticket (electronic ticket) is a paperless electronic document with a unique confirmation number given to passengers in place of a paper ticket. Passengers are required to produce the unique confirmation number at the airport airline counter to claim the e-ticket.
How will I get my e-ticket details?
Your e-ticket details will be sent to the email address provided by you at the time of booking. If you do not receive your e-ticket within 8 hours of making your booking with Indevia, please call our Customer Care Representative.
Yatra Online Limited. shall not be liable if customers do not comply with this requirement.
Is it necessary to carry my e-ticket with me?
Yes, it is mandatory for you to carry a copy of your e-ticket as sent by Indevia. In the event that you fail to present a copy of your e-ticket, Indevia will not be held responsible if the Airline does not issue a boarding pass/ disallows you from traveling.
How will I get my boarding pass for an e-ticket?
You need to show your e-ticket confirmation email and e-ticket along with a photo identity proof (passport, driver’s license, etc.) at the airline check-in counter. Thereafter the airline representative will issue your boarding pass.